Converge supports more than 2.6 million employees and over 1,600 partner organisations with expert and quality Care Anytime, Anywhere.
Read the full story by Converge, who are a partner for the Frontline Mental Health Conference 2025, put on by the Australian & New Zealand Mental Health Association.
We are an Employee Assistance Program (EAP) provider. Our clinical network of over 1,800 social workers, counsellors, nutritionists, financial coaches, and psychologists deliver expert support. We help employees get back to their best, reduce absenteeism, and increase overall productivity.
Some of the significant issues we see front-line workers face are burnout, personal challenges, work-life balance, cost-of-living pressures, and many more. Our mission is to confidentially support workers, make them feel safe and heard, and provide industry-leading services that aim to reduce the psychological impact of everyday life.
The services we provide
For over 60 years, we’ve grown to be one of the most accessible and trusted employee mental health and wellbeing providers across Australia and New Zealand. We boast a clinical network of approximately 1,600 specialists who support, on average, 14,000 people per month. We can reach over 95% of Australians face-to-face, and borders do not restrict us. We currently support over 300 frontline organisations, totalling approximately more than 686,000 employees, and are well-placed to help. Here are the types of services we provide:
- Employee Counselling
- Manager Support & Leadership Development
- Career Coaching
- Legal Support
- Nutrition & Lifestyle Support
- Training & Consulting
- Risk Management & Safety
- 7 Specialist Helplines – including First Nations and LGBTQIA+
- Rapid Response to Critical Incidents
- Onsite Wellbeing Support
- Psychosocial Risk Management
- And many, many more!
Our Long & Eventful History
Where did our journey begin? We’ve been operating since the 1960s and were one of the first EAP service providers in Australia. Over time, we’ve expanded. In 2013, we joined forces with ResolutionsRTK, opening significant breadth and depth to our service offering.
In 2016, we acquired SafeSelect, which allowed us to deliver critical services. In 2022, we acquired HeadUp Labs, increasing our digital footprint and bringing the revolutionary Converge App to market.
But our growth has not stopped there. We have embedded many key digital tools to accompany and complement our face-to-face support services. These tools include chat and virtual counselling, online booking for ease and accessibility, social media channels, and our aforementioned app, which consists of a plethora of ways to access support.
How we support 2.6 million+ employees across Australia and New Zealand
Now you know us, it’s time to outline our mission: Care Anytime Anywhere. We believe in going beyond good intentions and achieving good outcomes. So, we’ve made our support streams immediate and accessible. We believe there will always be a place for traditional delivery methods of support. Yet, by enhancing our digital footprint, we’re strategically meeting the needs of all Aussies by providing care wherever they are and whenever they need us.
We understand real issues. Through insights, data, and technology, we can expertly assess the situation and offer vital support to help employees get back to their best. We have designed a range of high-quality programs tailored to our client's needs, making a significant impact without high costs. We also believe in creating support programs that truly provide the care and support your employees deserve. As such, we prioritise mental health and wellbeing to ensure it is an integral part of how people work every day.
Converge are a partner for the Frontline Mental Health Conference 2025, put on by the Australian & New Zealand Mental Health Association.
